Skip to main content


Frequently Asked Questions

I attended NSO. Now what?

Tell us about your experience and you could win a Barnes and Noble Bookstore gift card!

Student Survey
Guest Survey

Also, if you're attending NSO in August, be sure to check the next steps for August NSO.

What will I do at New Student Orientation?

Check out the  schedule. At NSO, you will meet with your residence hall leadership team, learn about your academic program, have your photo taken for your official Mountaineer ID card, explore the services available to encourage your success, meet with an academic adviser and register for classes.

What should I do after registering for NSO?

Are you scheduled for an August NSO session? Check out the August NSO Next Steps.

If you already attended orientation in June, make sure you complete everything you need to prior to starting classes on August 16! Review the June NSO Next Steps.

Do I need to take a placement exam?

WVU offers placement options for math, chemistry and world languages.  Learn about placement exams. 

How do I schedule for classes?

Did you know that you already have access to a tool that can help you answer questions about majors and degree requirements? Prepare for your Orientation scheduling session by exploring DegreeWorks. DegreeWorks is an online advising tool that lets you track your progress toward graduation. It’s like a GPS to your future — and the  DegreeWorks video will show you how start your journey now, before you even arrive on campus. You can  access DegreeWorks using your WVU Login. You can also find and view the program of study for your major in the  undergraduate catalog.  

How do I order textbooks?

You can order and pay for your books and supplies online by following these steps:

A shopping cart with your book order (based on the classes for which you are registered) will be created on the WVU Bookstore website. During the checkout process, you can choose pick-up or home delivery and pay by credit card, Mountie Bounty, PayPal or your remaining Financial Aid*. You can change or cancel the order any time before your order is delivered.
Need additional help?  See brief video with screenshots. 

* See additional information for Financial Aid payments during the checkout process. Deadline for Financial Aid payment is August 2. 

What if I want to change my major?

If you are considering a  major change, please do so at least one week before your Orientation session. Not sure what you want to study? Use Career Services'  FOCUS2 exam to explore majors and career paths.

What are my rights as a student?

The Family Educational Rights and Protection Act, or FERPA, protects your rights as a student. If you want to share your WVU information (including academics, financial aid, housing and your student account) with your parents or guardians, you can grant them full or partial access in the Parent/Guest Portal. Once you submit, your parent or guardian will also need to finalize their access. Be sure to set a FERPA passphrase in case your parent or guardian needs to contact University offices on your behalf. Full instructions can be found at the  Parent/Guest Portal website.

How often should I check my WVU email? 

It is important to access your WVU email daily. Log in at  WVU Portal to access your email and student account.

How do I submit proof of health insurance and immunizations?

WVU students are required to have health insurance and will be automatically enrolled in the WVU Aetna student health insurance plan at a cost of $912 per semester (if eligible). If you already have health insurance that meets the minimum  requirements, you can opt out of the WVU Aetna plan by completing the online student health insurance waiver at the  Student Insurance Office website. This waiver is due August 22, 2017. You’ll be asked to confirm that you’ve received the required  immunizations as part of the waiver. If you won’t be opting out of the WVU Aetna plan, complete the separate immunization questionnaire available on the Student Insurance Office website. 

What services are available for students?

College can be challenging, so it's important to have help along the way. Explore all of the services that WVU provides to keep students safe, healthy, happy, connected and well fed in this  student services video

What services are available for parents?

Encourage your parent or guardian to join the Mountaineer Parents Club to stay connected and help support you while you are at WVU. The Parents Club is free to join and offers many benefits in addition to organizing events, such as Summer Send-offs, Fall Family Weekend and Spring Family Weekend. 

How do I pay for college? 

WVU’s New Student Orientation is almost here, and we know you have questions. And everyone’s biggest question about college is, “How am I going to pay for this?” Use the cost estimate calculator to estimate your cost of attendance.

WVU is a great investment, and  understanding your financial aid package will show you how we can help you fund that investment.

Follow Us